Faqs 2018-07-12T06:58:55+00:00

Faqs

Frequently Asked Questions

What is your in house attrition rate at Entigrity?

Attrition rate at Entigrity has been below 10%. Our HR policies are robust, ensuring least gaps. Whenever a new employee joins, he signs a contract for minimum 3 years of association. In special circumstances, sometimes we do allow to leave earlier than that. Also, Entigrity is one of the preferred local employers because of the multiple facilities we provide, including cab, medical insurance, meals at office, regular recreations and several other benefits to prolong the employer-employee association.

How do you undertake the safekeeping of client data?

At the time of signing up the contract we provide our commitment of safekeeping client data as a written undertaking. We take every measure to honor it; in case we fail at some level or a violation still occurs then a client is entitled to proceed legally. However, there has never been such incident where a client found breach in data security, which in itself speaks volumes about the level of commitment we show towards protection of confidentiality that we are trusted with.

What does ISO 27001 stand for?

ISO 27001:2013 is an internationally recognized Information Security Standard published by International Organization for Standardization. This certification is awarded to the exclusive organizations that comply with the information security guidelines of ISO and strictly abide by it at all times. Entigrity is one such organization with this certification.

Can I come personally to visit your office?

Of course! We would be more than glad to host you. We believe it is always better to see to believe. By visiting us you not just see the whole infrastructure and security setup, but also get to know how things actually work at our office. Few of our clients have visited us in the past and have had happy memories. You can view our online reviews for references.

Do you have close circuit cameras for surveillance?

Yes, our whole premise is covered under security cameras both from exterior and interiors. In fact every cabin inside the office has 2 cameras fixed for a better visibility of the happenings and monitor against any untoward incident. These cameras are operational on 24X7 basis.

How does your staff respect the privacy of information they handle?

Before we hire someone, we carry out background checks and go through the references of previous employers about the person’s conduct at past organization if any. While joining the organization every employee has to sign an undertaking that states that he/she will respect the privacy of the client data being handled. Also he is legally bound to do so and there could be legal actions against an employee if inconsistencies are discovered from his/her end. So far none of our employees have disappointed us in this regard.

What are the mechanisms at your office to guard against breach in data security?

To begin with, the whole office is paperless. We do not allow pen-paper-any stationary, personal mobile phones, portable memory devices at the work area. The USB ports are disabled for data transfers. No staff has access to personal emails, social media or any such means that can transfer sensitive data. The emails, folder systems and internal servers at office are continuously monitored by in house IT department for inconsistency. There is no printer connected in the network hence we eliminate the chances of taking data out of office by any means either electronic or printed. It is like your own office where the data never leaves the premise.

How remote staff will access source document/ information/data?

There are three methods that remote staff can use to access documents/information/data at client’s end:

  1. Remote access: Set us a workstation with necessary software and documents; allow remote access with username and password where staff can login, work and logout after he is done.
  2. Cloud/server access: Have the documents uploaded on the cloud or server where staff can access, work and save the work done after he is finished.
  3. File Transfer: Send the documents to the remote staff through email or online transfer applications. The client will work upon that and send the file back for your review.

You can use any of the three methods to let your staff access a particular file (document/information/data) and give you back the finished work.

Can the remote staff work on email ID provided by my firm?

Yes, you can provide your remote staff an email out of your firm’s domain. Generally our every staff is assigned his/her own email through Entigrity’s own domain, yet there are a lot of clients who wish to have their staff use emails personalized according to their firm’s need. We allow it.

How does a remote staff generally communicate with me?

There are a number of convenient methods to communicate with your remote staff.

  1. Telephone: Every employee has a dedicated USA telephone number to connect.
  2. Email: You can send emails for instructions and ask for daily reporting on email.
  3. Video conference: Every employee’s workstation comprises of webcam, microphone and required software to speak over video; you can choose any application such as skype, hangouts, etc for live video call as well as text chat.

What are the equipment provided to them?

Every employee is provided with a twin screen computer with latest operating system, software and high speed internet connection for general tasks. The workstations also include web camera and microphone for video conferencing. Apart from that, every employee is has a separate US contact number where you can speak using your telephone/mobile phones. We also provide them with email addresses. If you need any other means of communication you may specify that to us and we can try to arrange it.

However, internet at every computer is under limited usage and does not allow personal email access, social networking and other websites so that sensitive data shared with employees are always safe.

Is there a fee for setup?

No, there is no extra fee for setup. At the time of signup and requirement statement you can tell us which software (including version) you use at work. We would have it installed at our workstations accordingly. At your end you might need to set a remote sharing ID and password which your remote employee will use to login and out of the system in order to work. If you need any help in setup then our IT team will help you do that.

How does a staff work from remote location? Do they work from an office or their home?

Our remote staff works from our secure remote offshore offices in India. Our 2 offices are in Ahmedabad and 1 in Mumbai region. We follow a strict no work from home policy for safekeeping of client data and information.

Does he/she speak English?

Yes. English is a very widely spoken language of India, in fact it is the second language of a large number of Indian professionals. English language never plays a barrier in communication as we only hire employees who are fluent in English. However, the accent of Indians is quite neutral and a lot different than that of Americans. So it is advisable to speak little slower and give chance to the staff to get used to how you communicate with them for the optimum understanding.

How can I monitor the performance / day to day output of the staff working remotely for me?

A staff fills timesheets on daily basis to indicate his/her tasks and the time taken to do them. Entigrity has its online timesheet as a standard which employees generally fill and send to their respective employers (click to view sample). However, if a firm has its own timesheet format and want their employees to make entries into that, we are fine with it. By reviewing these timesheets, you can transparently monitor the performance and output of your staff.

How is remote staffing different from outsourcing?

People usually misunderstand remote staffing with outsourcing, whereas they are two different things. Outsourcing is good to carry out non-core or one time services, while it could give inconsistent results in core business operations. On the other hand having a remote staff saves from this risk as the work is always carried out in your supervision, which is a rarity in outsourced services.

Are you an outsourcing company?

No, we are not an outsourcing company. Instead, we are a staffing agency based in the USA and we provide remote staffing solutions to all sizes of Accounting and Tax firms nationwide.

How can we justify whether remote staffing is better than outsourcing?

We do not endorse whether remote staffing is better or outsourcing. Both these things have their own benefits. However, we do not recommend outsourcing for accounting and related tasks. Outsourcing can be used for non-core business operations that are not repetitive in nature. If the same is done for the core operations then that may lead to poor quality work delivery and consequently can lose credibility in business group. On the other hand when your own staff is working at your tasks, you can supervise him, leaving lesser chance of fatal errors. It is not possible when you outsource as there you are just assigned an account manager personally might not know who is working on the assigned task. Your staff also learns on the job and with experience only gets better which is ultimately great for your firm in longer run.

Is there a free look in period?

Yes, there is a free look in period that begins as the agreement is signed and is valid until next 20 days. In this duration we search for the befitting candidates according to the clients requirements. Although this is highly improbable, but in case if we could not present you with candidates within this duration you are free to cancel the agreement and ask for 100% refund of the deposit paid at signup. However, once a candidate has been selected within this time, you cannot exercise this.

Are there any agency fees or other upfront charges?

No, there is no agency fees or any kind of hidden cost. Even the $250 that is paid at signup is just a deposit and is adjusted in the next billing cycle. We keep the payment procedure very transparent and justified. Every charge is informed to client beforehand.

What is $250 deposit?

A client needs to deposit a sum of $250 with us at the time of signup. This is not a charge but just a deposit as token which is adjusted in the future bill amount that you pay to us. In case if any client could not find a desired staff from us (which is very improbable), we refund this amount in full.

How do I sign up? What are the next steps after I sign up?

You can go to our signup page and fill the signup form (please click here. After the form is successfully filled you will be redirected to the payment gateway page where you can deposit $250. Alternatively, we send you an agreement document which duly needs your signature and a deposit of $250 towards Entigrity as token advance. In both the cases this amount of $250 is considered just a deposit and is adjusted in the future billing. As soon as a formal agreement is signed up:

  1. We shortlist candidates from our pool according to your preferences of qualification & experience and send their resumes for your reference.
  2. You can shortlist any number of resumes out of these and specify a convenient day for video interviews with these candidates.
  3. After the interview, you can inform us about your interest to hire particular candidate(s).
  4. The selected staff starts working for you.

This whole process takes anywhere between 7 to 30 days from the date of signup. In case you could not find a desired staff, you can ask to cancel the agreement. We will do it for you and refund the deposit paid at signup.

What is your internal HR process – how do you identify a candidate and check their competency?

Our internal HR and hiring process is very rigorous so that we qualify as best at the expectation of our clients.

  1. We carefully screen the resumes of the applicants and conduct background/reference checks upon the shortlisted candidates.
  2. This is followed by Technical and HR rounds of interviews.
  3. There are other aptitude tests too which include typing speed & accuracy, English speaking & writing skills and technical test in relevant fields.

This is how we create our own candidate pool before we share the resumes with potential clients. Apart from that, we have a signed agreement with each candidate which assures long term association with us as well as pledge to keep office data confidential.

Do we get to interview and check a candidate’s qualification/competency/experience before I hire?

Yes. Soon after the agreement signup, we provide the client with resumes of such candidates who match the criteria specified by him. At the client’s preferred time we arrange for the video interviews (and online tests if required). This whole process is transparent and conducted in order to let our client choose the best person according to requirement.

Am I locked in with the agreement once I sign up?

NO. We proceed with the interviews after signup, here you interview and test the candidate to check for his/her experience and qualifications before finally hiring. This can take at most 30 days. After this time, in an unlikely case if you do not find any suitable candidates you can inform us and ask to cancel the agreement. We would refund the deposit and the agreement will stand cancelled.

How long does it take to have somebody onboard and start working for me?

It takes anywhere between 7 – 30 days to get a staff onboard and start working for you, This time variance depends on the availability and the skillset required in a candidate as specified by a client.

What are the timings of work? How do you manage the time difference?

Normal shift / work timing for a full-time staff is 4 am to 1 pm EST (inclusive of 30 minutes of meal break and 15 min for coffee break). This allows for a 3-4 hours of overlap between your office timings and the staff working for you. Please note that since they start work at 4 am, so you may assign work in the evening and meanwhile you come to office in the morning, most of the work is done. However, these timings can be made flexible and matched according to your office hours, but that might cost you extra, as such staff needs to be paid midnight allowances and other facilities.

Is there a minimum commitment period while hiring Entigrity Remote Staff?

No there is no minimum commitment period for a particular staff. Although there is a minimum contract of 3 months association (with Entigrity) in case of temporary and 6 months for a permanent hiring option, however, in a very unlikely event of a client not willing to continue work with a selected staff, then we replace him at a notice period of maximum 30 days. This does not involve any fees.

Can accounting firm or tax professional hire someone on seasonal, temporary or part-time basis?

Yes, Entigrity provides temporary hiring option. In fact Entigrity’s hiring models are flexible to suit all the needs of accounting firms of all sizes. Click here to read more (hiring options table).

What are the hiring options?

We have a very flexible hiring model and this works for all sizes of public accounting firms. According to the requirement of clients that specifies for how long and how many hours per week does he need a staff, there are many options to choose from, such as, Permanent, Temporary, Seasonal, Full-Time, Part-Time, etc. Click here to see the details (leads to the flexible hiring options page)

How do we pay you?

At the time of signup it can be done online or else you may provide us with bank details so that we can make ACH to your account. On usual basis, we send weekly bills and debit accordingly. We intimate about the charge and send statements with the corresponding time sheets. To Pay online, Click Here (leads to the payment gateway link)

What is the billing cycle?

We have a system of weekly billing cycle.

What are the hourly rates?

Our hourly rates start at $8/hour – $15/hour depending upon few factors

  1. Requirement of skillset and experience level.
  2. Hiring model.
  3. whether you would like to go with engagement model of remote staffing or outsourcing option.

What if I do not like a remote staff after having worked for a few days?

Chance of happening such thing is very unlikely because a person is selected only after personally interviewing and checking eligibility by the client himself. However, in a rare scenario if you wish not to continue working with a staff already working for you, we will replace him/her. This process may take a maximum of 30 days.

Can I hire a whole team?

Yes. But first you need to identify the requirements which also includes to realize whether you have enough workload to keep the team occupied. We usually recommend to take a baby step and hire 1 or 2 staff and if the requirement grows you are free to scale up the team size whenever you want.

What are the benefits of remote staffing?

Like any of your local staff, a remote staff from Entigrity also works under your management and fully report to you. As they work from remote offshore offices of Entigrity, this saves your cost and efforts involving infrastructure setup, HR hassles and several other compliance issues. View details here (page leading to benefits of remote staffing).

What is remote staff? Where does Entigrity’s remote staff work from?

Remote staff is an employee who works for your firm under your management but from a location which is physically out of your office. This could be from anywhere, employee’s home, a coffee shop in neighborhood, a different city or even from an overseas location. Entigrity’s Remote Staff actually works from our remote offshore offices located in India.

How does it save 75% on labor cost?

Entigrity’s remote staff are available for about a third of the conventional salary paid to local staff. Besides it does not require infrastructure development at your office due to remote working. There are no cost recruitment or training cost involved. There is no liability of compliances, Medicare or other benefits. Also, it is not required to pay bonuses or overtime charges. Hence overall, counting various direct or indirect benefits due to remote staffing, 75% saving on labor cost is just a conservative number.

For what work an Entigrity remote staff can be hired?

When you hire a remote staff you will have to identify the requirements at your end. However, just like any local employee a remote staff can perform most of the tasks related to:

  • Bookkeeping
  • Monthly accounting
  • Tax Preparation
  • Financial Statements (review, audits, compilation tasks)
  • Billing – Bill Payments, Billing Collection, Follow ups and other administrative tasks
  • Other Office Admin tasks

In a nutshell a remote staff performs most of the tasks that are done in a public accounting firm

Do you have an in house facility to train the staff?

Yes, in order to provide best quality service to our clients it is important to have well trained staff. We have a state of the art (in house) training facility with dedicated trainers. We have 35 different modules of training which includes English communication, Soft skills, American culture, software and technology used in American accounting industry, etc. We continuously keep upgrading these training modules according to latest industry trends.

Are the staff at Entigrity aware of regulations such as US GAAP, IRS, etc?

A. Yes, we usually hire only those candidates who have relevant experience of US GAAP, IRS and other regulations. All the staff at Entigrity are trained in US accounting, tax code, and preparation of returns in US context. Local experience in Indian accounting, tax or financial industry is not counted. However, we let the clients interview and test each candidate and be assured to have best person working for them.

Can I hire someone who has experience in UltraTAX/CCH/Pro-System SX software?

Yes, if you specifically want somebody with knowledge on a particular software or platform, we could filter and find one out for you. Generally, every person we hire is evaluated in 3 ways regarding his expertise and knowledge:

  • Technical knowledge: analyzing what work he is going to do whether accounting, tax, financial reporting, payroll, data entry or billing entries, etc., and also what has been his technical experiences on his past assignments in previous employment.
  • Software knowledge: unless there is a specific request from a client about experience in particular software we do not put that filter in providing you the final resumes. Software knowledge can be acquired if you have the relevant technical knowledge.
    • For example, if you know to operate a computer, you can easily grasp and learn the functionality of other system, it doesn’t matter if it is a windows computer or an apple computer.
    • In past he might have worked on a different software and probably you use a different software. Now he could just migrate onto another platform with little training.
  • Knowledge of the protocols and processes of the firm: When a remote staff starts working for you he only starts to get familiar with the company’s work culture and procedures, as these things could be learnt only at job. This is a common phase with any kind of staff.

So, keeping in mind the above points, when we put this filter, the number of people who are going to your universe will reduce.

Can I hire a whole team?

Yes. But first you need to identify the requirements which also includes to realize whether you have enough workload to keep the team occupied. We usually recommend to take a baby step and hire 1 or 2 staff and if the requirement grows you are free to scale up the team size whenever you want.

What are the benefits of remote staffing?

Like any of your local staff, a remote staff from Entigrity also works under your management and fully report to you. As they work from remote offshore offices of Entigrity, this saves your cost and efforts involving infrastructure setup, HR hassles and several other compliance issues. View details here (page leading to benefits of remote staffing).

What is remote staff? Where does Entigrity’s remote staff work from?

Remote staff is an employee who works for your firm under your management but from a location which is physically out of your office. This could be from anywhere, employee’s home, a coffee shop in neighborhood, a different city or even from an overseas location. Entigrity’s Remote Staff actually works from our remote offshore offices located in India.

How does it save 75% on labor cost?

Entigrity’s remote staff are available for about a third of the conventional salary paid to local staff. Besides it does not require infrastructure development at your office due to remote working. There are no cost recruitment or training cost involved. There is no liability of compliances, Medicare or other benefits. Also, it is not required to pay bonuses or overtime charges. Hence overall, counting various direct or indirect benefits due to remote staffing, 75% saving on labor cost is just a conservative number.

For what work an Entigrity remote staff can be hired?

When you hire a remote staff you will have to identify the requirements at your end. However, just like any local employee a remote staff can perform most of the tasks related to:

  • Bookkeeping
  • Monthly accounting
  • Tax Preparation
  • Financial Statements (review, audits, compilation tasks)
  • Billing – Bill Payments, Billing Collection, Follow ups and other administrative tasks
  • Other Office Admin tasks

In a nutshell a remote staff performs most of the tasks that are done in a public accounting firm

Do you have an in house facility to train the staff?

Yes, in order to provide best quality service to our clients it is important to have well trained staff. We have a state of the art (in house) training facility with dedicated trainers. We have 35 different modules of training which includes English communication, Soft skills, American culture, software and technology used in American accounting industry, etc. We continuously keep upgrading these training modules according to latest industry trends.

Are the staff at Entigrity aware of regulations such as US GAAP, IRS, etc?

A. Yes, we usually hire only those candidates who have relevant experience of US GAAP, IRS and other regulations. All the staff at Entigrity are trained in US accounting, tax code, and preparation of returns in US context. Local experience in Indian accounting, tax or financial industry is not counted. However, we let the clients interview and test each candidate and be assured to have best person working for them.

Can I hire someone who has experience in UltraTAX/CCH/Pro-System SX software?

Yes, if you specifically want somebody with knowledge on a particular software or platform, we could filter and find one out for you. Generally, every person we hire is evaluated in 3 ways regarding his expertise and knowledge:

  • Technical knowledge: analyzing what work he is going to do whether accounting, tax, financial reporting, payroll, data entry or billing entries, etc., and also what has been his technical experiences on his past assignments in previous employment.
  • Software knowledge: unless there is a specific request from a client about experience in particular software we do not put that filter in providing you the final resumes. Software knowledge can be acquired if you have the relevant technical knowledge.
    • For example, if you know to operate a computer, you can easily grasp and learn the functionality of other system, it doesn’t matter if it is a windows computer or an apple computer.
    • In past he might have worked on a different software and probably you use a different software. Now he could just migrate onto another platform with little training.
  • Knowledge of the protocols and processes of the firm: When a remote staff starts working for you he only starts to get familiar with the company’s work culture and procedures, as these things could be learnt only at job. This is a common phase with any kind of staff.

So, keeping in mind the above points, when we put this filter, the number of people who are going to your universe will reduce.

What is your in house attrition rate at Entigrity?

Attrition rate at Entigrity has been below 10%. Our HR policies are robust, ensuring least gaps. Whenever a new employee joins, he signs a contract for minimum 3 years of association. In special circumstances, sometimes we do allow to leave earlier than that. Also, Entigrity is one of the preferred local employers because of the multiple facilities we provide, including cab, medical insurance, meals at office, regular recreations and several other benefits to prolong the employer-employee association.

Is there a free look in period?

Yes, there is a free look in period that begins as the agreement is signed and is valid until next 20 days. In this duration we search for the befitting candidates according to the clients requirements. Although this is highly improbable, but in case if we could not present you with candidates within this duration you are free to cancel the agreement and ask for 100% refund of the deposit paid at signup. However, once a candidate has been selected within this time, you cannot exercise this.

Are there any agency fees or other upfront charges?

No, there is no agency fees or any kind of hidden cost. Even the $250 that is paid at signup is just a deposit and is adjusted in the next billing cycle. We keep the payment procedure very transparent and justified. Every charge is informed to client beforehand.

What is $250 deposit?

A client needs to deposit a sum of $250 with us at the time of signup. This is not a charge but just a deposit as token which is adjusted in the future bill amount that you pay to us. In case if any client could not find a desired staff from us (which is very improbable), we refund this amount in full.

How do I sign up? What are the next steps after I sign up?

You can go to our signup page and fill the signup form (please click here. After the form is successfully filled you will be redirected to the payment gateway page where you can deposit $250. Alternatively, we send you an agreement document which duly needs your signature and a deposit of $250 towards Entigrity as token advance. In both the cases this amount of $250 is considered just a deposit and is adjusted in the future billing. As soon as a formal agreement is signed up:

  1. We shortlist candidates from our pool according to your preferences of qualification & experience and send their resumes for your reference.
  2. You can shortlist any number of resumes out of these and specify a convenient day for video interviews with these candidates.
  3. After the interview, you can inform us about your interest to hire particular candidate(s).
  4. The selected staff starts working for you.

This whole process takes anywhere between 7 to 30 days from the date of signup. In case you could not find a desired staff, you can ask to cancel the agreement. We will do it for you and refund the deposit paid at signup.

What is your internal HR process – how do you identify a candidate and check their competency?

Our internal HR and hiring process is very rigorous so that we qualify as best at the expectation of our clients.

  1. We carefully screen the resumes of the applicants and conduct background/reference checks upon the shortlisted candidates.
  2. This is followed by Technical and HR rounds of interviews.
  3. There are other aptitude tests too which include typing speed & accuracy, English speaking & writing skills and technical test in relevant fields.

This is how we create our own candidate pool before we share the resumes with potential clients. Apart from that, we have a signed agreement with each candidate which assures long term association with us as well as pledge to keep office data confidential.

Do we get to interview and check a candidate’s qualification/competency/experience before I hire?

Yes. Soon after the agreement signup, we provide the client with resumes of such candidates who match the criteria specified by him. At the client’s preferred time we arrange for the video interviews (and online tests if required). This whole process is transparent and conducted in order to let our client choose the best person according to requirement.

Am I locked in with the agreement once I sign up?

NO. We proceed with the interviews after signup, here you interview and test the candidate to check for his/her experience and qualifications before finally hiring. This can take at most 30 days. After this time, in an unlikely case if you do not find any suitable candidates you can inform us and ask to cancel the agreement. We would refund the deposit and the agreement will stand cancelled.

How long does it take to have somebody onboard and start working for me?

It takes anywhere between 7 – 30 days to get a staff onboard and start working for you, This time variance depends on the availability and the skillset required in a candidate as specified by a client.

What are the timings of work? How do you manage the time difference?

Normal shift / work timing for a full-time staff is 4 am to 1 pm EST (inclusive of 30 minutes of meal break and 15 min for coffee break). This allows for a 3-4 hours of overlap between your office timings and the staff working for you. Please note that since they start work at 4 am, so you may assign work in the evening and meanwhile you come to office in the morning, most of the work is done. However, these timings can be made flexible and matched according to your office hours, but that might cost you extra, as such staff needs to be paid midnight allowances and other facilities.

Is there a minimum commitment period while hiring Entigrity Remote Staff?

No there is no minimum commitment period for a particular staff. Although there is a minimum contract of 3 months association (with Entigrity) in case of temporary and 6 months for a permanent hiring option, however, in a very unlikely event of a client not willing to continue work with a selected staff, then we replace him at a notice period of maximum 30 days. This does not involve any fees.

Can accounting firm or tax professional hire someone on seasonal, temporary or part-time basis?

Yes, Entigrity provides temporary hiring option. In fact Entigrity’s hiring models are flexible to suit all the needs of accounting firms of all sizes. Click here to read more (hiring options table).

What are the hiring options?

We have a very flexible hiring model and this works for all sizes of public accounting firms. According to the requirement of clients that specifies for how long and how many hours per week does he need a staff, there are many options to choose from, such as, Permanent, Temporary, Seasonal, Full-Time, Part-Time, etc. Click here to see the details (leads to the flexible hiring options page)

How do we pay you?

At the time of signup it can be done online or else you may provide us with bank details so that we can make ACH to your account. On usual basis, we send weekly bills and debit accordingly. We intimate about the charge and send statements with the corresponding time sheets. To Pay online, Click Here (leads to the payment gateway link)

What is the billing cycle?

We have a system of weekly billing cycle.

What are the hourly rates?

Our hourly rates start at $8/hour – $15/hour depending upon few factors

  1. Requirement of skillset and experience level.
  2. Hiring model.
  3. whether you would like to go with engagement model of remote staffing or outsourcing option.

What if I do not like a remote staff after having worked for a few days?

Chance of happening such thing is very unlikely because a person is selected only after personally interviewing and checking eligibility by the client himself. However, in a rare scenario if you wish not to continue working with a staff already working for you, we will replace him/her. This process may take a maximum of 30 days.

How is remote staffing different from outsourcing?

People usually misunderstand remote staffing with outsourcing, whereas they are two different things. Outsourcing is good to carry out non-core or one time services, while it could give inconsistent results in core business operations. On the other hand having a remote staff saves from this risk as the work is always carried out in your supervision, which is a rarity in outsourced services.

Are you an outsourcing company?

No, we are not an outsourcing company. Instead, we are a staffing agency based in the USA and we provide remote staffing solutions to all sizes of Accounting and Tax firms nationwide.

How can we justify whether remote staffing is better than outsourcing?

We do not endorse whether remote staffing is better or outsourcing. Both these things have their own benefits. However, we do not recommend outsourcing for accounting and related tasks. Outsourcing can be used for non-core business operations that are not repetitive in nature. If the same is done for the core operations then that may lead to poor quality work delivery and consequently can lose credibility in business group. On the other hand when your own staff is working at your tasks, you can supervise him, leaving lesser chance of fatal errors. It is not possible when you outsource as there you are just assigned an account manager personally might not know who is working on the assigned task. Your staff also learns on the job and with experience only gets better which is ultimately great for your firm in longer run.

How remote staff will access source document/ information/data?

There are three methods that remote staff can use to access documents/information/data at client’s end:

  1. Remote access: Set us a workstation with necessary software and documents; allow remote access with username and password where staff can login, work and logout after he is done.
  2. Cloud/server access: Have the documents uploaded on the cloud or server where staff can access, work and save the work done after he is finished.
  3. File Transfer: Send the documents to the remote staff through email or online transfer applications. The client will work upon that and send the file back for your review.

You can use any of the three methods to let your staff access a particular file (document/information/data) and give you back the finished work.

Can the remote staff work on email ID provided by my firm?

Yes, you can provide your remote staff an email out of your firm’s domain. Generally our every staff is assigned his/her own email through Entigrity’s own domain, yet there are a lot of clients who wish to have their staff use emails personalized according to their firm’s need. We allow it.

How does a remote staff generally communicate with me?

There are a number of convenient methods to communicate with your remote staff.

  1. Telephone: Every employee has a dedicated USA telephone number to connect.
  2. Email: You can send emails for instructions and ask for daily reporting on email.
  3. Video conference: Every employee’s workstation comprises of webcam, microphone and required software to speak over video; you can choose any application such as skype, hangouts, etc for live video call as well as text chat.

What are the equipment provided to them?

Every employee is provided with a twin screen computer with latest operating system, software and high speed internet connection for general tasks. The workstations also include web camera and microphone for video conferencing. Apart from that, every employee is has a separate US contact number where you can speak using your telephone/mobile phones. We also provide them with email addresses. If you need any other means of communication you may specify that to us and we can try to arrange it.

However, internet at every computer is under limited usage and does not allow personal email access, social networking and other websites so that sensitive data shared with employees are always safe.

Is there a fee for setup?

No, there is no extra fee for setup. At the time of signup and requirement statement you can tell us which software (including version) you use at work. We would have it installed at our workstations accordingly. At your end you might need to set a remote sharing ID and password which your remote employee will use to login and out of the system in order to work. If you need any help in setup then our IT team will help you do that.

How does a staff work from remote location? Do they work from an office or their home?

Our remote staff works from our secure remote offshore offices in India. Our 2 offices are in Ahmedabad and 1 in Mumbai region. We follow a strict no work from home policy for safekeeping of client data and information.

Does he/she speak English?

Yes. English is a very widely spoken language of India, in fact it is the second language of a large number of Indian professionals. English language never plays a barrier in communication as we only hire employees who are fluent in English. However, the accent of Indians is quite neutral and a lot different than that of Americans. So it is advisable to speak little slower and give chance to the staff to get used to how you communicate with them for the optimum understanding.

How can I monitor the performance / day to day output of the staff working remotely for me?

A staff fills timesheets on daily basis to indicate his/her tasks and the time taken to do them. Entigrity has its online timesheet as a standard which employees generally fill and send to their respective employers (click to view sample). However, if a firm has its own timesheet format and want their employees to make entries into that, we are fine with it. By reviewing these timesheets, you can transparently monitor the performance and output of your staff.

How do you undertake the safekeeping of client data?

At the time of signing up the contract we provide our commitment of safekeeping client data as a written undertaking. We take every measure to honor it; in case we fail at some level or a violation still occurs then a client is entitled to proceed legally. However, there has never been such incident where a client found breach in data security, which in itself speaks volumes about the level of commitment we show towards protection of confidentiality that we are trusted with.

What does ISO 27001 stand for?

ISO 27001:2013 is an internationally recognized Information Security Standard published by International Organization for Standardization. This certification is awarded to the exclusive organizations that comply with the information security guidelines of ISO and strictly abide by it at all times. Entigrity is one such organization with this certification.

Can I come personally to visit your office?

Of course! We would be more than glad to host you. We believe it is always better to see to believe. By visiting us you not just see the whole infrastructure and security setup, but also get to know how things actually work at our office. Few of our clients have visited us in the past and have had happy memories. You can view our online reviews for references.

Do you have close circuit cameras for surveillance?

Yes, our whole premise is covered under security cameras both from exterior and interiors. In fact every cabin inside the office has 2 cameras fixed for a better visibility of the happenings and monitor against any untoward incident. These cameras are operational on 24X7 basis.

How does your staff respect the privacy of information they handle?

Before we hire someone, we carry out background checks and go through the references of previous employers about the person’s conduct at past organization if any. While joining the organization every employee has to sign an undertaking that states that he/she will respect the privacy of the client data being handled. Also he is legally bound to do so and there could be legal actions against an employee if inconsistencies are discovered from his/her end. So far none of our employees have disappointed us in this regard.

What are the mechanisms at your office to guard against breach in data security?

To begin with, the whole office is paperless. We do not allow pen-paper-any stationary, personal mobile phones, portable memory devices at the work area. The USB ports are disabled for data transfers. No staff has access to personal emails, social media or any such means that can transfer sensitive data. The emails, folder systems and internal servers at office are continuously monitored by in house IT department for inconsistency. There is no printer connected in the network hence we eliminate the chances of taking data out of office by any means either electronic or printed. It is like your own office where the data never leaves the premise.

Have more questions? Ask Us.

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What Our Clients Say

“Our team of Remote Staff hired from Entigrity has become an integral part of our organization. Each of the Remote Employees is technically sound; they caught up with our firm’s work in no time, practically without any training. Our communication, work flow as well as task management are quite smooth. I highly recommend them.”

Stacy A. Sand, CPA, PC, Sand Tax & Accounting

After attending Entigrity’s webinar on remote staffing for accountants, I realized we can save thousands of dollars every year through their staffing model. Honestly I got quality people ever since I signed up and of course at 1/4 salaries; what else could I ask for. It’s really very easy. Excellent Go ahead!

Shawn Thomas, CPA, Babylon New York

I was quite apprehensive initially when I heard about with Entigrity but then decided to give remote staffing a chance. I am pretty impressed with the swift onboarding and working methods. Economical costs of hiring an offshore remote staff was something which pleased us particularly. I really like the staff who work for us and is very much inclined to hire more whenever there is a requirement.

JIM ADKINSON, CPA, President, Adkinson CPA

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