(Customer Success US)

As a Customer Success Manager you will have to understand the customers’ psyche, their needs, and enhance their customer experience by improving the customer satisfaction and onboarding processes.

• You have a minimum of 3-4 years of experience in the customer-facing customer success field (Having experience in Accounting Industry is a major plus)
• Smart thinker, innovator, decision-maker who can inspire customer loyalty.
• Great leadership skills
• Have an acumen and tact of handling C-Suite discussions
• Great communication skills
• Experience handling infuriated customers
• Experience in handling customer queries tactfully and diplomatically to ensure that they stay satisfied.