Job Description:
Under the direction of an assigned supervisor or manager, perform specialized clerical and technical duties in a student services area, such as admissions, registration, records maintenance, financial assistance, veterans' affairs, placement, counseling services, or attendance.
Job Responsibilities:
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Under the direction of an assigned supervisor or manager, perform specialized clerical and technical duties in a student services area, such as admissions, registration, records maintenance, financial assistance, veterans' affairs, placement, counseling services, or attendance.
Job Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward students at all times.
- Respond promptly to student's inquiries.
- Communicating with students through various channels of calls, chats and emails
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
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