Position Overview: The Vice President of Operations will play a critical role in overseeing the day-to-day operations of the organization, with a focus on managing a large team of over 2000 employees. The ideal candidate will possess a CA qualification and have extensive experience in the KPO (Knowledge Process Outsourcing) sector, particularly within the accounting industry.
Key Responsibilities:
- Operational Leadership:
- Provide strategic leadership to the operations team, ensuring alignment with organizational goals and objectives.
- Oversee the day-to-day operations to optimize efficiency, productivity, and quality.
- Team Management:
- Lead and manage a large operations team, providing guidance, mentorship, and performance feedback.
- Foster a positive and collaborative work environment, promoting a culture of continuous improvement.
- Quality Assurance:
- Develop and implement quality assurance processes to ensure the delivery of high-quality services to clients.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Client Relationship Management:
- Collaborate with client services teams to understand client expectations and ensure service delivery meets or exceeds those expectations.
- Build and maintain strong client relationships, serving as a key point of contact for operational matters.
- Financial Management:
- Work closely with the finance team to manage budgets and control costs within the operations department.
- Identify opportunities for cost optimization and process efficiency.
- Compliance and Risk Management:
- Ensure compliance with industry regulations and internal policies.
- Identify and mitigate operational risks, implementing controls as necessary.
- Strategic Planning:
- Contribute to the development and execution of the company's overall strategic plan.
- Provide insights and recommendations to senior leadership on operational enhancements and business growth opportunities.
Qualifications and Experience:
- Chartered Accountant (CA) qualification is mandatory.
- Proven experience in a leadership role within a KPO, with a focus on the accounting industry.
- Strong understanding of operational processes and best practices.
- Excellent leadership and people management skills.
- Demonstrated ability to drive process improvements and operational efficiency.
- Strategic thinker with the ability to align operations with overall business objectives.
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